<p>Dear %%NAME%%,</p>
<p>We have just replied to your ticket "%%SUBJECT%%".</p>
<p>To read the message, submit a reply and view details, please visit:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a> <br /><br /></p>
<p>If the above link is not clickable, try copying and pasting it into the address bar of your web browser.</p>
<p>Sincerely,</p>
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