Dear %%NAME%%,

We're reaching out regarding your recent ticket "%%SUBJECT%%". To help us serve you better, we'd love to hear about your experience with our support team.

Please let us know how easy was it to get your issue resolved:
%%SURVEY_URL%%

We appreciate your feedback. And as always, if there's anything else we can do for you in the future – please don't hesitate to reach back out again.

Thanks,

%%SITE_TITLE%%
%%SITE_URL%%