### Interactive help for Hesk settings

Timezone

Select your help desk timezone.

If no valid timezone is selected, Coordinated Universal Time (UTC) will be used.

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Time format

This is PHP date syntax for time of day displayed by Hesk.

For full syntax to use see PHP date manual. Few examples you can use:

Setting | Result
H:i | 14:35
H:i:s | 14:35:53
g:ia | 2:35pm

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Date format

This is PHP date syntax for dates displayed by Hesk, except for the Javascript datepicker.

For full syntax to use see PHP date manual. Few examples you can use:

Setting | Result
Y-m-d | 2012-12-31
d/m/Y | 31/12/2012
m-d-Y | 12-31-2012
j-M-Y | 31-Dec-2012

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Date and Time format

This is PHP date syntax for timestamps displayed by Hesk.

For full syntax to use see PHP date manual. Few examples you can use:

Setting | Result
Y-m-d H:i:s | 2012-12-31 14:35:53
d/m/Y H:i:s | 31/12/2012 14:35:53
m-d-Y H:i:s | 12-31-2012 14:35:53
j-M-Y H:i:s | 31-Dec-2012 14:35:53
j-M-Y g:ia | 31-Dec-2012 2:35pm

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Time display

Select your preferred time display:

Date and time: time will be displayed using the Time format setting on the Misc settings page.

Time ago: time will be in a descriptive format. Examples:
2 minutes ago
about an hour ago
6 days ago

When Time ago is selected, you can click on (or hover your mouse cursor over) the time display to see the actual date and time.

In some places, the date and time will always be displayed, regardless of setting.

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Date select format

This is the date syntax for the Javascript date select tool displayed by Hesk.

Supported syntax:

Syntax | Description | Example
dd | Day of the month, 2 digits with leading zeros | 01 to 31
d | Day of the month without leading zeros | 1 to 31
DD | A full textual representation of the day of the week | Sunday through Saturday
D | A textual representation of a day, three letters | Sun through Sat
mm | Numeric representation of a month, with leading zeros | 01 through 12
m | Numeric representation of a month, without leading zeros | 1 through 12
MM | A full textual representation of a month | January through December
M | A short textual representation of a month, three letters | Jan through Dec
yyyy | A full numeric representation of a year, 4 digits | 1999 or 2022
yy | A two digit representation of a year | 99 or 22

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IP whois

URL of the service you use for IP whois query.

{IP} tag will be replaced with customer IP address.

Default: http://whois.domaintools.com/{IP}

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Maintenance mode

Put the help desk in maintenance mode.

Customer will not be able to use any help desk functions. Staff will be able to access and use the help desk normally.

Note: Maintenance mode is activated automatically if the /install folder is present.

Important: POP3 fetching will not be active, but email piping will (to avoid lost customer emails).

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Admin link

If selected a link to admin panel will be displayed on the bottom of your help desk index page.

Submit notice

If checked, the Submit a ticket form will show a note (at the bottom) saying the customer should double-check all the information entered and that their IP address is being logged for security purposes.

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Online Users

If checked HESK will show a list of users online in the last X minutes at the bottom of the help desk (in staff interface only).

Updates

If checked HESK will automatically check for updates whenever you open the settings page.

For automatic update check to work your server must be connected to the Internet and have either cURL or allow_url_fopen enabled.

If disabled or required functions are missing, a manual "Check for updates" links will appear.

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