### Interactive help for Hesk settings

Email followers

When enabled, Hesk will include people copied on the email (in either "To" or "Cc" email header) as ticket followers.

For this function to work, you must also enable the "Ticket followers" option in Hesk Settings > Help desk > Features.

If you are using Email piping, make sure you ban your incoming email address (email used to convert emails into tickets) in Hesk Tools > Ban email to avoid creating email loops.

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Extend sessions

Sometimes your support staff takes a long time to resolve a support ticket, and when they submit their response, they find they are logged out of the help desk and must write it again.

This is usually prevented by extending session timeout in your server settings and/or allowing your staff to log in to Hesk automatically.

If you continue to have problems with users being logged out of the help desk, you may enable this feature. What it will do is include a hidden iframe at the bottom of the help desk that automatically reloads every 5 minutes and attempts to keep the user session active until they log out or close the browser window.

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Nicknames

Allow staff to set a nickname. If set, the nickname will be shown to customers instead of the staff's real name.

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Purge the cache

Purge all cache related items, this includes any cached template files or queries.

This function does NOT delete temporary uploads (for example, uploaded attachments waiting for a ticket or reply to be submitted).

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Rebuild Production Assets

Advanced users only. This tool rebuilds Hesk's core production assets.

You usually only need to run this after making changes to core CSS files.

When used, the tool combines and minifies all files from the /css/core directory into a single file: /dist/app.min.css

Note: This tool is visible in the admin panel only when Debug mode is enabled.

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Remember custom field values

If enabled, Hesk will remember values entered in the customer-side "Submit a ticket" form for the duration of the browser sessio.

This allows customers to submit several support tickets in the same browser session, without having to fill in custom fields again.

When all browser windows are closed, the saved values are cleared.

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Disable autocomplete

When enabled, Hesk will add autocomplete="off" aria-autocomplete="none" attributes to "Submit a ticket" forms.

This should turn off the browser's built-in autocomplete (form fill) function when submitting a ticket.

Note that some browsers do not obey the autocomplete="off" attribute.

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